Return & Refund Policy

Last Updated: August 2026

At Lucky Charm Jewells, we take great care in preparing and packaging every order. We want you to be happy with your purchase. If you receive a damaged, defective, incorrect, or eligible product, please contact us so that our team can assist you.

1. Return Eligibility

A return or replacement request may be accepted in cases such as:

• Damaged product received
• Defective product received
• Wrong product received
• Product missing from the order
• Other issues that are covered under our return eligibility criteria

The product must generally be unused and returned in its original condition and packaging.

Products that have been altered, damaged through misuse, or used improperly may not qualify for return or replacement.

2. Products Not Eligible for Return

For hygiene, safety, and product-quality reasons, certain jewellery products may not be eligible for return once delivered.

Returns may not be accepted for products that:

• Have been worn or used
• Have been damaged after delivery
• Show signs of alteration or misuse
• Are missing original packaging or accessories
• Have been exposed to chemicals, perfumes, water, or other substances that may affect the product
• Are returned without the required order information

The final eligibility of a return will be determined after inspection.

3. Damaged or Defective Products

If you receive a damaged or defective product, please contact Lucky Charm Jewells as soon as possible after delivery.

To help us verify the issue, we may request:

• Order number
• Customer name
• Contact number
• Photographs of the product
• Photographs/videos of the packaging
• A short video showing the issue, where necessary

Our team will review the information and determine the appropriate resolution.

4. Wrong Product Received

If you receive a product different from what you ordered, please contact us with your order details and photographs/videos of the received product.

After verification, we may arrange a replacement or another appropriate resolution.

Please do not use the product if you believe you have received the wrong item.

5. Return Request Process

To request a return or replacement, please contact us using the details provided below.

Please include:

Subject: Return / Replacement Request

• Order Number
• Customer Name
• Contact Number
• Reason for Return
• Photographs/videos of the product
• Photographs of the original packaging, where applicable

Our team will review your request and provide further instructions if the return is approved.

6. Product Condition

Approved returns should generally be:

• Unused
• Unworn
• In original condition
• In original packaging
• Accompanied by relevant accessories, tags, or documentation where applicable

We reserve the right to reject a return if the product does not meet the applicable return conditions.

7. Return Shipping

For products that are confirmed to be damaged, defective, or incorrectly supplied by Lucky Charm Jewells, we will review the appropriate return shipping arrangement.

For other return requests, shipping charges may be applicable depending on the circumstances and eligibility of the return.

Return shipping instructions will be provided by our customer support team after the request is reviewed.

8. Refunds

If your refund is approved, the applicable refund amount will be processed after the return has been received and inspected, where a physical return is required.

Refunds may be issued through the original payment method or another suitable method, depending on the payment method and applicable circumstances.

The time taken for the refunded amount to appear in your account may depend on the payment gateway, bank, or financial institution.

9. Refund Amount

The refund amount will depend on the nature of the return and the applicable terms of the order.

Where applicable, shipping charges, promotional discounts, or other charges may be treated according to the terms of the particular order.

Any applicable deductions will be communicated to the customer where required.

10. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

Cancellation requests cannot always be accepted once an order has been processed, packed, or dispatched.

If a cancellation is successfully accepted after payment, the eligible amount will be refunded according to our applicable refund process.

11. Sale and Promotional Products

Products purchased during special sales, promotional campaigns, or clearance offers may be subject to specific return or refund conditions.

Any special return restrictions applicable to a promotion will be communicated on the relevant product, promotion, or checkout page.

12. Exchange / Replacement

Where applicable, an eligible damaged, defective, or incorrect product may be replaced with the correct product.

Replacement availability will depend on stock availability.

If the same product is unavailable, Lucky Charm Jewells may provide an alternative resolution where appropriate.

13. Inspection of Returned Products

All returned products may be inspected before a return, replacement, or refund is approved.

If the returned product does not meet the applicable return conditions, the request may be rejected.

14. Non-Delivery and Returned Shipments

If an order is returned to us because of:

• Incorrect address
• Incomplete address
• Customer unavailability
• Refusal to accept delivery
• Repeated unsuccessful delivery attempts

additional shipping or re-dispatch charges may apply.

Refund eligibility for returned shipments will depend on the circumstances of the order.

15. Changes to This Policy

Lucky Charm Jewells reserves the right to update or modify this Return & Refund Policy from time to time.

Any changes will be published on this page with an updated “Last Updated” date.

16. Contact Us

For return, replacement, cancellation, or refund-related questions, please contact us:

Lucky Charm Jewells
Therekalputhoor,
Kanyakumari – 629 901,
Tamil Nadu, India

Phone / WhatsApp: 82707 08858
Email: luckycharmjewells@gmail.com

Tagline: Wear Your Luck. Shine Forever.