Shipping Policy

Last Updated: August 2026

At Lucky Charm Jewells, we carefully pack every order to ensure your jewellery reaches you safely and securely. This Shipping Policy explains our order processing, shipping, delivery, and related procedures.

1. Order Processing

Once your order is successfully placed and payment is confirmed, we will begin processing your order.

Orders are generally processed within the timeframe communicated on the website or at checkout.

Processing time may vary depending on:

• Product availability
• Order volume
• Promotional or sale periods
• Public holidays
• Other unforeseen circumstances

You will receive relevant order updates through the contact details provided during checkout.

2. Shipping & Delivery

After your order has been processed, it will be handed over to our shipping or courier partner for delivery.

Estimated delivery time may vary depending on your location and courier availability.

Delivery timelines can be affected by:

• Location and delivery serviceability
• Weather conditions
• Public holidays
• Courier delays
• Transportation disruptions
• Unforeseen circumstances

The delivery estimate displayed during checkout or communicated by Lucky Charm Jewells should be considered an approximate timeframe and not a guaranteed delivery date.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process before you complete your purchase.

Shipping charges may vary depending on the order value, destination, promotional offers, or other applicable conditions.

If free shipping is offered as part of a promotion, the applicable terms and minimum order requirements will be clearly communicated on the website.

4. Order Tracking

Where tracking information is available, customers may receive a tracking number or tracking link through the contact information provided during checkout.

You can use the tracking information to monitor the progress of your shipment.

Please note that tracking information is provided by the respective courier or logistics partner and may take some time to update after dispatch.

5. Incorrect or Incomplete Address

Customers are responsible for providing accurate delivery information during checkout.

Please carefully verify:

• Name
• House / Door Number
• Street / Area
• City
• District
• State
• PIN Code
• Mobile Number

Lucky Charm Jewells will not be responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete information provided by the customer.

If an order is returned to us because of an incorrect address or unsuccessful delivery attempts, additional charges may apply for re-shipping.

6. Delivery Attempts

Our courier partner may make one or more delivery attempts depending on its delivery procedures.

Customers are requested to remain available at the provided delivery address and ensure that the provided mobile number is reachable.

If the customer is unavailable or refuses to accept the package, the shipment may be returned to the sender.

7. Delayed Deliveries

Although we work with our shipping partners to deliver orders within the estimated timeframe, occasional delays may occur.

Delays can happen due to:

• Heavy shipment volumes
• Weather conditions
• Transportation issues
• Regional restrictions
• Natural disasters
• Public holidays
• Courier operational issues
• Other circumstances beyond our control

We appreciate your patience in such situations.

8. Damaged Packages

Please check the package carefully when you receive your order.

If the package appears damaged, opened, or tampered with, we recommend taking photographs or videos of the package before opening it.

If the jewellery inside is damaged or you receive an incorrect product, please contact Lucky Charm Jewells as soon as possible with your order details and supporting photographs/videos.

Our team will review the issue and provide an appropriate resolution according to our Refund & Returns Policy.

9. Missing or Lost Shipments

If your order appears to be lost or has not been delivered within the expected timeframe, please contact our customer support team.

We may coordinate with the relevant courier partner to investigate the shipment and determine the appropriate resolution.

10. Delivery Restrictions

Certain locations may have limited or unavailable courier serviceability.

If we are unable to deliver an order to the address provided, we will contact you using the information provided during checkout and discuss the available options.

11. Multiple Products in One Order

Where possible, products from the same order will be shipped together.

However, depending on product availability, warehouse processing, or logistics requirements, an order may occasionally be shipped in multiple packages.

If this happens, you may receive separate tracking information for different shipments.

12. Changes to Shipping Information

If you need to change your delivery address after placing an order, please contact us as soon as possible.

We cannot guarantee that an address can be changed once the order has been processed or dispatched.

Once an order has been handed over to the courier, changes to the delivery address may depend on the courier's policies and availability.

13. Contact Us

For any questions regarding your order or delivery, please contact us:

Lucky Charm Jewells
Therekalputhoor,
Kanyakumari – 629 901,
Tamil Nadu, India

Phone / WhatsApp: 82707 08858
Email: luckycharmjewells@gmail.com

Tagline: Wear Your Luck. Shine Forever.